Terms of Service

Acceptance of Terms

By accessing or using the services provided by The Kinsmen Digital Network Ltd. ("The Kinsmen", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our services.

Services

The Kinsmen Digital Network Ltd. provides web/app design, development and management, domain sales, web hosting services, online advert campaigns, branding, digital marketing: sale of digital products, sale of softwares and apps. By using our services, you agree to comply with all applicable laws and regulations.

User Responsibilities

• You are responsible for maintaining the confidentiality of your account information.
• You must not use our services for any illegal or unauthorized purpose.
• You are responsible for all activities that occur under your account.

Acceptable Use Policy

You agree not to use The Kinsmen Digital Network Ltd.'s services to engage in, facilitate, or store content related to any form of abuse, including but not limited to:

• Hacking & Unauthorized Access: Attempting to gain unauthorized access to any system, network, account, or data not belonging to you.
• Scanning & Probing: Port scanning, vulnerability scanning, or any network reconnaissance directed at systems you do not own or have explicit written permission to test.
• Phishing: Creating, hosting, or distributing content designed to deceive users into revealing sensitive information such as passwords, financial details, or personal data.
• Illegal Streaming: Hosting, distributing, or linking to unauthorized live or on-demand streams of copyrighted television, film, sporting events, or other broadcast content.
• Copyright Infringement: Uploading, hosting, or distributing artwork, music, software, video, written works, or any other content that infringes upon the intellectual property rights of third parties.
• Spamming: Sending unsolicited bulk email, messages, or other communications, or using our services to relay, proxy, or facilitate spam originating elsewhere.
• Malware Distribution: Hosting or distributing viruses, ransomware, cryptominers, trojans, or other malicious code.
• Denial-of-Service Attacks: Initiating or participating in DoS/DDoS attacks against any network or system.

Violations of this Acceptable Use Policy may result in immediate suspension or termination of services without prior notice or refund, at our sole discretion, and may be reported to the relevant law enforcement authorities. We reserve the right to remove any content or suspend any account suspected of violating this policy pending investigation.

Payment and Billing

• Fees for our services are outlined in the pricing section of our website.
• Payments are due on the agreed-upon schedule. Failure to pay may result in suspension or termination of services.

Third-Party Service Disclaimer

Our hosting infrastructure is built on servers, data centers, and network resources provided by third-party companies (including but not limited to Contabo and other VPS/data center providers). While we take reasonable steps to select reliable partners and maintain redundancy where possible, we do not control and cannot guarantee the uptime, performance, security, or continued availability of these third-party infrastructures.

We shall not be held liable for service interruptions, data loss, or damages arising from outages, hardware failures, network issues, policy changes, or discontinuation of service by any third-party provider we rely on to deliver our services.

Uptime & Service Availability

We strive to maintain high service availability across our hosting infrastructure. However, unless a specific Service Level Agreement (SLA) has been separately agreed upon in writing, all services are provided on an "as-is" and "as-available" basis, without any guaranteed uptime percentage.

Scheduled maintenance, security patching, or upstream provider maintenance may result in temporary service interruptions. We will make reasonable efforts to notify clients in advance of planned maintenance where possible.

Resource Usage & Fair Use Policy

All hosting plans are subject to fair use limits on CPU, RAM, disk I/O, storage, and bandwidth, as specified in your chosen plan. Accounts that consistently exceed these limits in a way that affects the stability or performance of shared infrastructure may be subject to the following actions, at our discretion:

• Temporary throttling of resource-intensive processes.
• A request to upgrade to a plan suited to your resource needs.
• Suspension of the affected account until the issue is resolved.

We reserve the right to terminate processes, scripts, or applications that pose a risk to server stability or the service of other clients on shared infrastructure, without prior notice.

Backup Responsibility

While we maintain our own backup systems as a courtesy to our clients, you remain solely responsible for maintaining independent backups of your website(s), databases, emails, and any other data hosted with us. Our backups are provided on a best-effort basis and are not guaranteed to be complete, current, or restorable in every circumstance.

We strongly recommend that clients maintain their own off-site backup copies of all critical data. We shall not be liable for any data loss resulting from hardware failure, human error, malicious attack, or any other cause, whether or not our backup systems were available at the time.

IP Address Ownership

Any IP address(es) assigned to your hosting account remain the property of The Kinsmen Digital Network Ltd. or our upstream providers. Upon cancellation or termination of your hosting service, assigned IP addresses will be reclaimed and may be reassigned to other clients.

Server Security & Root Access

For VPS, VDS, and Dedicated Server plans that include root or administrative access, you are solely responsible for the security, configuration, and maintenance of your operating system and any software installed on your server, including but not limited to applying security patches, configuring firewalls, and managing user access.

We shall not be liable for any compromise, data breach, malware infection, or service disruption resulting from misconfiguration, outdated software, or security negligence on servers where the client has been granted root or administrative access.

Reseller Accounts

If you use our services to resell hosting or other services to your own clients, you are fully responsible for ensuring that your clients comply with these Terms of Service and our Acceptable Use Policy. Violations by your sub-clients will be treated as violations by your account, and may result in suspension or termination of your reseller account.

Cancellation & Refund Policy

Products purchased from The Kinsmen Digital Network Ltd. may be refunded only if canceled within the refund period specified below in this policy.

Only requests submitted through the Client Area are considered valid and will be reviewed by our team.

Web Apps and Scripts

Web apps and scripts purchased from The Kinsmen Digital Network Ltd. are non-refundable. Licenses pertain to specific domains and have limited transferability.

Standard Refund Terms:

Canceled Period	Policy
1-30 Days	Refunds available for Shared, VPS, and Reseller Hosting (exclusions apply).
30+ Days	No refunds after 30 days of using our services.

Restrictions on Refunds:

• Refunds are not valid for Dedicated Servers, VDS Servers above $96.50, administrative fees, software licenses, or domain purchases.
• Refunds are only valid for the first purchased package on a new billing account.
• Cryptocurrency payments are non-refundable due to market volatility.

Refund Terms by Hosting Plan

Shared & Reseller Hosting

• Full refund available if canceled within 30 days.
• Refunds not available for biennial or triennial plans.

VPS Hosting

• Refund available within 30 days for the first purchased VPS plan.
• Yearly, biennial, and triennial plans are not eligible for refunds.

VDS Hosting

• Refund available within 7 days for the first VDS purchase under $96.50.
• Yearly and multi-VDS accounts are non-refundable.

Dedicated Servers

Refunds are not available for dedicated server plans due to setup and rack installation costs.

Domain Registration Terms

Domain names registered or transferred through The Kinsmen Digital Network Ltd. are subject to the policies of our domain registrar partners and the Internet Corporation for Assigned Names and Numbers (ICANN), where applicable.

• You are responsible for providing accurate WHOIS registration information and keeping it up to date.
• Domains are subject to auto-renewal unless canceled prior to the renewal date; failure to renew may result in loss of the domain after the applicable grace/redemption period.
• Domain registration and renewal fees are strictly non-refundable.
• Domain transfer or ownership disputes will be handled in accordance with ICANN's Uniform Domain-Name Dispute-Resolution Policy (UDRP) and the policies of the relevant registrar.

Data Retention & Deletion on Termination

Upon suspension of your account for non-payment or violation of these Terms, your data will be retained for a period of fourteen (14) days to allow for reactivation. If the account remains unresolved after this period, all associated data, including files, databases, and emails, will be permanently deleted from our systems and backups, and cannot be recovered.

Chargeback and Disputes

If you believe there is a billing error, you must contact us in writing before initiating a chargeback. Chargebacks result in service suspension until resolved. Fraudulent chargebacks will lead to account termination.

Intellectual Property

All content and materials provided by The Kinsmen Digital Network Ltd. are protected by copyright, trademark, and other intellectual property laws. You may not use our content without explicit permission.

Termination of Services

We reserve the right to terminate or suspend services at our discretion, without prior notice, for any violation of these terms.

Limitation of Liability

We are not liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our services.

Force Majeure

We shall not be liable for any failure or delay in performance of our services resulting from causes beyond our reasonable control, including but not limited to natural disasters, power outages, internet backbone failures, data center failures, acts of government, labor disputes, cyberattacks on infrastructure providers, or the insolvency, discontinuation, or policy changes of any third-party provider we depend on.

Indemnification

You agree to indemnify and hold harmless The Kinsmen Digital Network Ltd., its directors, employees, and partners from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our services, your content, or your violation of these Terms of Service, including any third-party claims related to copyright infringement, illegal streaming, or other unlawful content hosted under your account.

Changes to Terms of Service

We reserve the right to update or modify these Terms of Service at any time without prior notice. Changes will be effective upon posting on our website.

Contact Us

If you have any questions or concerns about our Terms of Service, please contact us:

Email: [email protected]

Address: The Kinsmen Digital Network Ltd., #3 Gunning Road, 480213 Abakaliki, Nigeria

Jurisdiction

These Terms of Service are governed by the laws of the Federal Republic of Nigeria.

Thank you for choosing The Kinsmen Digital Network Ltd..