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Trust & legal

Hosted Application & Digital Services Terms

1. Acceptance of Terms

By subscribing to, accessing or using any Hosted Application, web application, software platform or digital service provided by The Kinsmen Digital Network Ltd. ("Kinsmen"), you agree to these Terms and Conditions together with our Acceptable Use Policy, Privacy Policy and any applicable service agreement.

2. Definitions

  • Hosted Application means any PHP script, web application or software hosted and managed by Kinsmen.
  • Subscription means the recurring billing required to continue using a Hosted Application.
  • Customer Data means all content, files, databases and information uploaded by the customer.
  • Maintenance means security patches, software updates, server maintenance and routine platform improvements.
  • Special Support means work outside standard support including custom development, migrations, data recovery, consultancy and customer-specific troubleshooting.

3. Hosted Software Service

3.1 Hosted Platform

Our PHP scripts and web applications are provided exclusively as hosted services. Customers subscribe to access the software; they do not purchase ownership of the software or receive source code unless expressly agreed in writing.

3.2 Hosting Requirement

Hosted Applications remain on infrastructure owned or managed by Kinsmen. Installation on third-party hosting providers is not included unless separately agreed in writing.

3.3 Subscription

Access is provided only while the subscription remains active. Failure to renew may result in suspension or termination of the service.

3.4 Updates

Security patches, bug fixes, performance improvements and feature updates are deployed by Kinsmen as part of the subscription without customer intervention unless in some cases where Kinsmen reserve the right to charge for the service.

3.5 Ownership

Kinsmen retains ownership of all software, source code, frameworks and proprietary technology. Customers retain ownership of their own content and data.

4. Intellectual Property

  • All software and intellectual property remain the property of Kinsmen unless otherwise agreed.
  • Customer content remains the customer's property.
  • Kinsmen may display completed projects in its portfolio unless confidentiality has been agreed in writing.
  • Third-party components remain subject to their respective licences.

5. Billing and Subscription

  • Hosted Applications are billed on a recurring basis.
  • Subscription fees include hosting, routine maintenance, security updates and platform improvements.
  • Failure to pay may result in suspension or termination after any applicable grace period.
  • Additional work outside the standard subscription may be billed separately.
  • Prices are in Nigerian Naira (₦) unless otherwise stated.

6. Refund Policy

  • Subscription fees are generally non-refundable once a billing period has started.
  • Cancellation prevents future renewals but does not generate refunds for unused time.
  • If Kinsmen cannot provide the subscribed service due solely to our fault, we may issue an appropriate refund or credit at our discretion.
  • Custom development work follows the agreed quotation and payment milestones.

7. Acceptable Use

Services must not be used for illegal, abusive or harmful purposes.

  • Phishing or credential theft
  • Malware distribution
  • Email spam
  • Fraudulent investment schemes or scams
  • Copyright infringement
  • Hosting illegal content
  • Circumventing security or unauthorized access

7.1 Abuse Reports

Kinsmen reserves the right to investigate any complaint or abuse report received from security organisations, copyright holders, law enforcement agencies, network operators, upstream hosting providers, domain registries, registrars, payment providers or other legitimate third parties.

Where reasonably practical, we will notify the customer and provide an opportunity to remedy the issue. However, where an abuse report indicates an immediate legal, contractual, security or infrastructure risk, we may suspend or disable the affected service without prior notice.

Customers are responsible for ensuring that their websites, applications and content comply with applicable laws and these Terms. Repeated abuse complaints, failure to remediate legitimate reports, or activities that jeopardise our infrastructure or contractual obligations may result in permanent termination without refund where permitted by law.

8. Warranties

Hosted Applications are provided on an "as available" and "as is" basis. While we strive for high availability and security, uninterrupted or error-free operation cannot be guaranteed.

9. Limitation of Liability

To the maximum extent permitted by law, Kinsmen shall not be liable for indirect, incidental or consequential damages. Our total liability shall not exceed the fees paid for the affected service during the preceding twelve months.

10. Support and Maintenance

  • Your subscription includes hosting, server management, security monitoring, software updates, bug fixes and routine maintenance.
  • Support covers normal operation of the Hosted Application.
  • Special Support—including custom development, feature requests, data recovery, migrations, integrations, customer-specific troubleshooting and consultancy—may be billed separately.
  • Kinsmen reserves the right to provide quotations before commencing Special Support work.

11. Service Suspension and Termination

Kinsmen may suspend or terminate any service that violates these Terms, our Acceptable Use Policy, applicable law, or the requirements of our upstream infrastructure providers.

Whenever reasonably possible, we will work with customers to resolve legitimate issues before permanent termination. Immediate suspension may occur where necessary to protect our infrastructure, other customers or third parties.

12. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. The courts of Ebonyi State shall have exclusive jurisdiction except where applicable law provides otherwise.

13. Contact